Terms & Conditions
Introduction
These Terms &Conditions explain the rights, obligations, and responsibilities of all parties to the present Agreement. Where we use the word ‘You’ or ‘Your’ it means the Customer: ‘We’, ‘Us’ or ‘Our’ means the Remover. These terms and conditions are often varied or amended subject to the prior official document. In Clauses 8, 9, 10, and 11; we limit our liability for any loss and damage sure enough factors that are beyond our control. We recommend you to rearrange the insurance to hide your goods or premises. We are able to arrange insurance for your benefit upon request. This insurance is going to break free from this contract and subject to the terms and conditions of the policy.
- Our Quotation
1 Our quotation, unless otherwise stated, doesn’t include insurance, customs duties, port charges including (but not limited to) demurrage, inspections, or any fees, or taxes payable to government bodies or agencies.
1.2 Our Quotation is valid for seven days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply within the following circumstances:
1.2.1 If the work doesn’t commence within seven days of acceptance.
1.2.2 Our costs change thanks to currency fluctuations, changes in taxation, freight, fuel, and other factors that are beyond our control.
1.2.3 There are delays or events outside our reasonable control which increase or extend the resources or time allowed to finish the agreed work.
1.2.4 You comply with pay any reasonable charges arising from the above circumstances.
1.2.5 Our limit of liability for loss and damage is ready to get in Clause nos. 8 and 10.
1.3 Insurance
1.3.1 We agree in writing to produce standard public liability and marine insurance. to determine full details about our standard insurances, please see Clause nos. 1.3.2 to 1.3.4
1.3.2 we offer standard public insurance and standard marine insurance with none extra cost to the customer.
1.3.3 Coverage of Public insurance is up to $ 10 Million and Coverage for Marine insurance is up to $10,000 per truckload. Excess for the above-mentioned insurance is $500 and $250 respectively (payable by the customer). Certificate of Currency is obtainable upon request.
1.3.4 to extend the coverage for the above-mentioned insurances, and to avoid insurance excess fee, the customer must agree in writing and pay higher charges for removal services before the move. - Work not included within the quotation
1 Unless agreed by us in writing, we are going to not:
2.1.1 Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings, or equipment.
2.1.2 Take up or lay fitted floor coverings.
2.1.3 Move items from a loft unless properly lit and floored and safe access is provided.
2.1.4 Dismantle or assemble garden furniture and equipment including, but not limited to: sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes, or move paving slabs, planters, and also the like.
2.1.5 Our movers carry standard tools given that requested at the time of booking. And if any special tools are required its customer’s responsibility to form the arrangement.
Note: Our movers aren’t authorized or qualified to hold out such work. We recommend that a properly qualified person is separately employed by you to hold out these services. - Your responsibility1 it’ll be Your responsibility to:
3.1.1 Arrange adequate insurance protect the products submitted for removal transit, against all insurable risks since our liability is proscribed under clauses 8 and 10.
3.1.2 Obtain at Your own expense, all documents, permits, permissions, licenses, customs documents necessary for the removal to be completed.
3.1.3 Be present or represented throughout the gathering and delivery of the removal.
3.1.4 Take all reasonable steps to confirm that nothing that ought to be removed is left behind and zilch is withdrawn in error. And ensure, all the products which were submitted for removal delivered fully at the ultimate destination point, the customer has the correct to test the vehicle if they need any doubts.
3.1.5 Where we offer you with inventories, receipts, waybills, job sheets, or other relevant documents you may make sure that they’re signed by You or Your authorized representative as confirmation of collection or delivery of the products.
3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where people like (but not limited to) tenants or workmen are or are present.
3.1.7 Prepare adequately and stabilize all appliances or equipment before their removal.
3.1.8 Empty, properly defrost, and clean refrigerators and deep freezers. We aren’t to blame for the contents.
3.1.9 make sure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hose pipes, petrol lawn mowers are clean and dry and haven’t any residual fluid left in them.
3.1.10 Provide us with an accurate and up thus far contact address and signal during removal transit of products.
3.1.11 it’s the customer’s responsibility to confirm that items will slot in the new premises (eg: the size of the sofa and size of the aperture). Our removalists won’t be insured to get rid of doors or windows in such cases and can be forced to drop the things outside the premises. it’s the customer’s responsibility to prepare a specialist if needed.
3.2 it’s the customer’s responsibility to tell us about the awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property, and cramped stair and hallway conditions. We reserve the correct to feature extra costs because of unforeseen circumstances (e.g. looking ahead to keys or gaining entry, incorrect addresses, etc.).
3.2.1 Providing parking is that the responsibility of the customer, you want to provide a permit from the local council if this is often impractical, please be honest and say where the closest legal parking is offered eg: 50 yards, 100 yards, etc… this could cost a bit more but it’s far better for you if we all know prior to if parking is legal to attempt to reserve an area for the van outside before it arrives or calls the local council and acquire a suspension or permit where necessary) if there’s no parking pre-arranged any parking fines received are the responsibility of the customer and must be paid by the customer on completion, however, we are going to not park illegally and therefore the driver may leave if legal parking isn’t provided.
3.3 apart from by reason of our negligence or breach of contract, we’ll not be chargeable for any loss or damage, costs, or additional charges that will arise from failure to discharge these responsibilities. - Goods to not be submitted for removal1 Unless previously agreed in writing by a director or other authorized company representative, the subsequent items must not be submitted for removal and will under no circumstances be moved by us as they are not covered under our insurance agreements. The things listed under:
4.1.1 Below may present risks to health and safety and of fireside. Items listed under 4.1.2 to 4.1.8 below carry other risks and you ought to make your own arrangements for his or her transport.
4.1.2 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, and ammunition.
4.1.3 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
4.1.4 Goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.5 We shall notify You as soon as practicable if any of the products are in Our opinion hazardous to health, dirty or unhygienic or likely to draw in vermin or pests and under what conditions we’d be prepared to just accept such Goods or whether We refuse to just accept them. Should we refuse to just accept the products we are going to don’t have any liability to you.
4.1.6 Perishable items and/or those requiring a controlled environment.
4.1.7 Any animals, birds, fish, reptiles, or plants.
4.1.8 Goods which require special license or government permission for export or import. - Ownership of the products1 By getting in this Agreement, you guarantee that:
5.1.1 the products to be removed are Your own property, or the products are Your property freed from any legal charge;
5.1.2 you’ve got the total authority of the owner or anyone having a legal interest in them to enter into this Agreement and you’ve got made the owner fully responsive to these terms and conditions before moving into this Agreement which they need to be agreed to them. - Charges if you postpone or cancel the removal1 If you postpone or cancel this Agreement, We reserve the correct to charge You an affordable postponement or cancellation fee in step with what proportion notice is given as began below “Working days” confer with the conventional working week of Monday to Friday and excludes weekends and Public Holidays.
6.1.1 over 7 working days before the removal thanks to start: No charge.
6.1.2 Between 2 and 6 working days inclusive before the removal was thanks to starting: less than 50% of the removal charge.
6.1.3 but 2 working days before the removal was thanks to starting: less than 75% of the removal charge.
6.1.4 On the day the work starts or at any time after the work commences up to 100% of our charges. - Payment Requirements:
We accept only cash / All Major Credit Cards (1.5% surcharge applicable) and Company Bank Cheques, all cheques made payable to (Shashi International Pty Ltd.) Payments must be made at the completion of the work; thus, we reserve the proper to elicit an initial deposit to verify your booking. and that we reserve the correct to charge the payment from your nominated credit/debit card anytime during the duty or at the completion of the work.7.1 The Customer agrees to pay all amounts due in clear funds from the date of the invoice for the products and/or Services provided by the corporate.
2 The Customer agrees that if it fails to pay in accordance with this clause, the corporate may:
7.2.1 Charge a late payment fee of $50.00 on all amounts paid after the due date;
7.2.2 Charge interest on debts at 15% every year from time to time;
7.2.3 Charge a dishonor handling fee within the amount of $25.00;
7.2.4 Withhold supply;
7.2.5 Sue for the money owing on the products or services provided;
7.2.6 Take steps to secure monies owing and enforce such security;
7.2.7 Recover all collection and legal costs and expenses incurred in collecting overdue accounts and/or enforcing security interests on an indemnity basis.
7.3 Failure to fits clause 7.1 will constitute a breach of contract and also the Company may treat the entire Agreement as repudiated and act accordingly.
7.4 within the event this agreement has been entered into by quite one party each party shall be jointly and severally answerable for any amount due. - Our Liability and Guarantee for loss or damage
We guarantee all jobs we perform. Below we have made some liability options that clearly defines the terms of loss or damage to your property, we guarantee just for the tasks administrated by us or by our agents. We don’t guarantee the tasks meted out by you or your agents. See Clause 11 for the deadlines of reporting the damage.
Option A-If we are told about any damage and if the damage is caused because of our negligence, then we’ll talk over with you the choices of:
Repairing the damage to as close as possible to its condition before the damage occurring and these repairs are going to be arranged by us.
8.1 Replacing the item if it’s beyond repair.
OR
8.2 choice to Compensate. In lieu of repairing Goods, we have the choice to compensate you for the worth of the damaged Goods before the damage occurring. If that value can’t be agreed on between us it shall be assessed by an independent valuer chosen between us, the price of the valuer shall be borne equally.
8.3 Offer to file a claim through our complimentary insurance. (Please see clause no. 1.3).
8.4 Vehicle Damage. within the event that damage to goods arises from the transport vehicle being damaged by flood, fire, and collision or overturning and that we are compensated by our insurer for the damage to Your Goods, you’ll be compensated but only to the extent, we are paid compensation by our insurer for Your Goods.
Option B-We aren’t liable if the damage is caused because of defective Packaging and/or Unpacking not done by us or our agent. However, if the damage is caused thanks to our negligence while ending any tasks, we or our agent/s are accountable for, we’ll confer you with Option A.
Option C-We don’t seem to be liable if the damage is caused thanks to defective Packaging/ Loading/ Unloading and/or Unpacking not done by us or our agent. However, if the damage is caused because of our negligence while effecting any task we or our agent/s are answerable for, we’ll confer you with Option A.
Option D-We doesn’t seem to be liable if the damage is caused because of Packaging/ Loading/ and/or Unpacking not done by us or our agent. However, if the damage is caused thanks to our negligence while ending any tasks, we or our agent/s are accountable for, we are going to confer you with Option A.
Option E-We isn’t liable if the damage is caused thanks to defective Unpacking not done by us or our agent. However, if the damage is caused because of our negligence while polishing off any tasks we or our agent/s are accountable for, we’ll confer you with Option A.
Our liability under all of the above options is restricted as per Clause 10.
- Damage to premises or property apart from goods
1 Because third-party contractors or others are frequently present at the time of collection or delivery it’s not always possible to determine who was accountable for loss or damage. Therefore, our liability is proscribed as follows:
9.1.1 If we cause loss or damage to premises or property aside from goods for removal as a result of our negligence or breach of contract, our liability shall be limited to creating well the damaged area only.
9.1.2 If we cause damage as a result of moving goods under Your expressed instructions, against our advice, and were moving the products within the manner instructed is probably going to cause damage, we shall not be liable. - Exclusions of “liability” and “delays”
However, we’ll provide coverage for any physical damage caused because of dropping, mishandling, or ineffectually procuring of the things by us, except within the following cases:Note: Nevertheless, we take extra to take care of your belongings, while moving, minor scratches on the floor/walls/goods sometimes may happen. this relies upon various factors i.e. access to the properties/narrow stairs access/enclosed section of particular goods, heavy/delicate goods.10.1 Liability
1.1 We shall not be answerable for loss or damage caused by fire or explosion. it’s Your responsibility to insure Your Goods against fire or explosion. If you ask us in writing to rearrange insurance protect you, we are going to, provided you declare the complete replacement value of your goods and pay the premium before.
10.1.2 Televisions that aren’t packed during a suitable size and shape box, computer components and peripherals, photocopiers, scientific instruments, musical instruments not in hard cases, architectural models, and sculptures.
10.1.3 Items of glass/mirrors not properly packed or wrapped securely. This includes picture glass, tabletops & glass cabinets.
10.1.4 Stone, including marble, granite, composite or similar items. We are going to take extra care and precautions while moving this stuff if they will be safely moved, however, we don’t provide coverage for this stuff under our insurance due to their extremely fragile nature.
10.1.5 Furniture intended to be flat packed and not disassembled or made from pressed wood, like IKEA.
10.1.6 Mobile Storage Customers. we are going to not cover any items packed into mobile storage containers under any circumstances. we are going to not provide protect any internal faults where the item wasn’t mishandled by us and was secured appropriately within the vehicle.
10.1.7 Where you or someone along with your agreement participates within the move, we don’t seem to be to blame for any damages done to your goods.
10.1.8 Where our movers warn you of the inappropriate packaging or condition of the products and you instruct the movers to travel ahead anyway.
10.2 Delays
10.2.1 We shall not be answerable for delays or failures to produce the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is asserted or not), civil war, terrorism, rebellion, and/or military coup, Act of God, adverse weather, third party industrial action, rescheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
10.2.2 we’ll do our greatest to arrive within the duration stated, however moving point given to you is an estimated time for the movers to arrive. We cannot guarantee the point in time which is mentioned during this booking. Mover’s arrival will be delayed thanks to previous jobs/Customer delays. this is often beyond our control.
10.2.3 Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather, etc.).
10.2.4 We don’t accept any responsibility for any customer’s losses because of unforeseen or out of our control delivery/pick-up delays.
10.3 Negligence
10 .3.1 aside from as a result of Our negligence or breach of contract we’ll not be accountable for any loss, damage, or failure to provide the products as a result of:
10.3.2 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
10.3.3 Moth or vermin or similar infestation.
10.3.4 Cleaning, repairing, or restoring unless we arranged for the work to be disbursed.
10.3.5 Changes caused by atmospheric conditions like dampness, mold, mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly linked to ingress of water. OR
10.3.6 For any goods in wardrobes, drawers or appliances, or in a very package, bundle, carton, case, or other containers not both packed and unpacked by us.
10.3.7 For electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there’s evidence of related external damage.
10.3.8 For any goods which have a pre-existing defect or are inherently defective.
10.3.9 For perishable items and/or those requiring a controlled environment. For items noted in Clause 4.
10.4 No employee/Sub-contractor of ours shall be separately susceptible to you for any loss, damage, misdelivery, errors or omissions under the terms of this Agreement.
10.5 Where goods are handed over to you or your authorized agent our liability will cease upon surrendering the products to you or Your authorized representative (see Clause 11 below).
10.6 we are going to not be answerable for any loss or damage caused by us or our employees or agents in circumstances where: (a) there’s no breach of this Agreement by Us or by any of our employees or agents (b) such loss or damage isn’t a fairly foreseeable result of any such breach. - limit for claims
Goods damaged that we are liable as per the Liability Matrix in Clause8, the subsequent cut-off dates apply.11.1 the products that are fully ready to be inspected, must be reported for any damage caused thanks to our negligence before the movers leave.
2 the products that aren’t fully able to be inspected (for example goods packed in boxes), must be reported for any damage caused because of our negligence within 24 hours of the completion of the move. - Delays in transit
1 aside from by reason of our negligence or breach of contract, we’ll not be to blame for delays in transit.
12.2 If through no fault of ours we are unable to deliver your goods, we are going to take them into storage. The Agreement will then be fulfilled and any additional service(s), including storage and re-delivery, are going to be at your expense. - Our Right to carry the products (lien)
“Lien” is that the right of the remover to carry goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately eliminate some or all of the products if you fail to pay the costs and the other payments due under this or the other Agreement. (See also Clause 12). These include any charges that we’ve paid out on your behalf. While we hold the products, you may be susceptible to pay all storage charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and applying Our right of lien. These terms and conditions shall still apply. - Our right to sub-contract the work
1 We reserve the proper to sub-contract some or all of the work.
14.2 If we sub-contract, then these conditions will still apply. - Route and method
1 we’ve got proper to settle on the strategy and route by which to hold out the work.
15.2 Unless it’s been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container could also be utilized for consignments of other customers. - Our right to Sell or eliminate the products
If payment of our charges referring to your goods is behindhand, and on providing you with 45 days’ notice, we are entitled to want you to get rid of your goods from Our custody and pay all money because of Us. If you fail to pay all outstanding amounts because of Us, we may sell or lose some or all of the products without further notice. the price of the sale or disposal is charged to you. the web proceeds are credited to your account and any eventual surplus is going to be paid to you without interest. If the total amount due isn’t received, we may seek to recover the balance from you. - Toll Charges
There is an additional charge when passing through Any Tollway and also the customer will be charged for the identical. (unless otherwise stated in writing). - Staff Abuse
Verbal or threatening behavior won’t be tolerated. If the motive force is forced to go away the work due to verbal or the other abuse from the customer; the customer will still be prone to pay fully. - Photos & Videos:
The customer is consenting and authorizing the corporate to try to the following:
19.1 the corporate or any of its authorized person can take or record the photos or videography of the customer while sharing the reviews about the corporate.
19.2 the corporate or any of its authorized person can copy or take screenshots of the posts of the customer from any social networking site or from any public platform during which the customer has shared his views about the corporate. The customer cannot stop the corporate or any of its authorized people from copying or posting it or the customer cannot get an injunction against the corporation or any of its authorized people from any court of law which prohibits the corporate or its authorized person from copying or posting it.
19.3 the corporate or any of its authorized persons can use the said photos/videos or posts for the advertising and promoting the corporate by posting/sharing it on any website or on any social networking site or on any public platform. The customer cannot delete the said photos/videos or posts and can’t sue the corporate in any court of law to urge the identical deleted.
- The said photos/videos or posts shall be the exclusive property of the corporate and the customer cannot claim any right over it or cannot claim any remuneration for it.
- Termination
20.1 it’s in our right, to say no to try to any job;
- If there’s wrong information provided at the time of booking/quote by the customer.
20.3 If movers aren’t comfortable performing the duty because of the unacceptable behavior of the customer.
If the work environment isn’t safe to perform the task. And there are issues of safety.
- Default
21.1 If the Customer:
21.1.1 Fails to acquire any Goods or Services on the due date; or
21.1.2 Otherwise breached this agreement and did not rectify such breach within seven day’s
notice; OR
21.1.3 Cancels delivery of products or Services; or
21.1.4 Commits an act of bankruptcy or allows a trustee in bankruptcy or receiver and manager to be appointed to the Customer or any of its property; or
21.1.5 Allow a judgment or order to be enforced or become enforceable against the Customer’s
property. then the corporate may luck into the Customer’s premises (doing all that’s necessary to realize access) where Goods supplied under this contract are situated at any time and re-take possession of any or all of the products the corporate has supplied to the Customer and:
Resell the products concerned;
Terminate the agreement; and
Sue for any monies owing.
21.2 The Customer is going to be in default if the Customer doesn’t pay any monies payable when called upon so to try and do and therefore the Customer acknowledges and agrees that the corporate is allowed to contact a credit reporting agency throughout the term of the Agreement to get a report about the creditworthiness of the Customer.
21.3 The Customer authorizes the corporate to interact within the exchange of knowledge with a credit reporting agency or with other such parties as are necessary to relinquish effect to the contract and to the continued relationship between the parties hereto.
21.4 the corporate reserves the correct to report a Customer’s delinquent account to a credit reporting agency should payment remain outstanding for over 30 days.
21.5 the corporate may ask any outstanding account for debt collection or issue legal proceedings to recover any outstanding invoices. Should an account be referred for debt collection the Customer acknowledges and agrees to pay debt collection charges to be calculated at not but 20% plus GST and can be incurred on the day the corporate refers the interest their nominated debt collection agency. The Customer shall even be to blame for interest and every one legal recovery costs related to such action on a solicitor and own Customer or indemnity cost basis.
- Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of Australia and therefore the parties hereby experience the exclusive jurisdiction of Magistrates’ Court of Victoria.
More information:
Visit our website: https://movers4melbourne.com.au/
You can also contact us at +61 452 490 078
